“At Crédito Real, our way of being, thinking and acting is the essence of the Company’s philosophy”.
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Service
I am committed to meeting our customers’ needs. |
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Teamwork
I am committed, willing, and contribute. |
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Integrity and honesty
My actions are based on truth and honesty. |
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Coherence
There is coherence in what I think, say and do. |
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Responsibility
I fulfill my obligations and am accountable. |
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Humility
I learn from my achievements and failures. |
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Respect
I treat everyone with the same dignity and respect. |
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Loyalty
I requite the trust of others. |
To offer the opportunity of satisfying needs and fulfilling dreams.
Crédito Real is a company where we all share a common sense of pride derived from our daily work towards the fulfillment of our mission and the creation of an internal and external culture based on our values: teamwork, responsibility, integrity, honesty, humility, coherence, respect, loyalty and service.
Our Code of Ethics and Conduct is the instrument that guides all our actions, encouraging us to conduct ourselves ethically in all aspects of our life and to live the philosophy that makes Crédito Real a unique company.
In 2018 we worked on upgrading our Code of Ethics and Conduct1:
1For more information about the upgrades to our Code of Ethics and Conduct, go to: http://bit.ly/2vIJquL.
Whistleblowing Mechanism
Based on the upgrade of our Code of Ethics and Conduct we reinforced our Whistleblowing mechanism in order to set down strict monitoring controls and identify any situation which could affect the values and principles of Crédito Real. At the same time we promote the values of honesty, integrity commitment and professionalism for which we have been known for 25 years.
The Whistleblowing mechanism is a tool at the service of Board Members, executives and collaborators; it has two main characteristics: it’s confidential and independent –managed by a third party. Its purpose is harnessing efforts for identification and follow up of situations such as: fraud, corruption, bribery, sexual harassment, abuse of authority, physical or verbal aggression, and theft, among others.
Individuals who wish to make a report or place a complaint may do so through the following channels:
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Telephone line: 01 800 062 1673 |
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Voicemail: 01 800 062 1673 |
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Website: www.lineadedenuncia.com/creditoreal |
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Email: creditoreal@lineadedenuncia.com |
Crédito Real has a solid Corporate Governance founded on principles, regulations and statutes which govern the operation of the organizations in charge of generating value. In addition, it safeguards company interests through efficient and transparent use of the available resources.
Our Board of Directors consists of twelve members; one executive, six independent, and five non-executive. This complies with the company’s Social Statutes, which –according to Article 24 of the Securities Market Law– establish a maximum of 21 board members and a minimum of 25% of independent members.
The Board is the government body in charge of overseeing Crédito Real’s management, performance (company and relevant executives), general business strategy, policies, control guidelines, risk follow-up, and decision-making.
In addition, it executes the actions necessary to ensure healthy and robust Corporate Governance, based on the Securities Market Law, our Code of Ethics and Conduct, the regulations in the Code of Professional Ethics of the Mexican Financial Community and the Code of Principles and Best Practices for Corporate Governance.
The Board of Directors and our CEO lead our company for correct execution of all operations.
Appointment and selection of the members of our Board of Directors is conducted freely and under approval and cognizance of all shareholders.
It is possible to appoint an alternate member for every member of the Board in the understanding that alternates of independent members must be of the same condition; however, not all members have an alternate appointee.
The Board of Directors is supported by six committees:
Board of Directors
| Board Members | Board of Directors Seniority | Alternate Members |
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| Ángel Francisco Romanos Berrondo(1)(2) | 20 years 8 months | |
| José Luis Berrondo Avalos(1) | 19 years 3 months | Luis Berrondo Barroso(2) |
| Eduardo Berrondo Avalos(1) | 5 months | |
| Moisés Rabinovitz Ohrenstein(3) | 7 years 6 months | Aby Lijtszain Chernizky(3) |
| Iser Rabinovitz Stern(1)(3) | 7 years 6 months | Marcos Shemaria Zlotorynski(3) |
| Allan Cherem Mizrahi(1) | 4 years 8 months | |
| Gerardo Ciuk Díaz(1) | 4 years 8 months | |
| Juan Pablo Zorrilla Saavedra | 2 years 10 months | Francisco Javier Velásquez López |
| José Eduardo Esteve Recolons(1)(3) | 15 years 10 months | Jorge Esteve Recolons(3) |
| Gilbert Sonnery Garreau-Dombasle(1)(3) | 4 years 2 months | Enrique Saiz Fernández(3) |
| Enrique Alejandro Castillo Badía(1)(3) | 1 year 10 months | |
| Raúl Alberto Farías Reyes(3) | 3 years 7 months |
(1) Membership in the Board of Directors of other organizations.
(2) Executive.
(3) Independent member.
Average tenure: 7.6 years / 7 years 3 months.
Regulation and self-regulation
Regulatory aspects may vary from one country to another; however, compliance must be ensured in order to guarantee the continuity of our operations. Therefore, we have established policies and procedures for compliance with external regulatory requirements, internal and external audits, and the risk management matrices that provide proof of compliance.
Our collaborators are required to comply with the laws of the country where they work; in addition, they must respect and comply with those of the countries in which we are present.
The principles of corporate social responsibility we incorporated into our Code of Ethics and Conduct are universal and across-the-board in the organization, allowing us to ensure their compliance and to continue to generate value: